09 bet Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data 09 bet collects, why we collect it, how it is used and stored, and what rights you hold over your information. We are committed to handling your data with transparency and care.
About This Privacy Policy
This Privacy Policy applies to all personal data collected by the 09 bet platform operated at 09-bet.im, including via the website, mobile-optimised interface, and any associated communications. By registering an account or using the 09 bet platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your data as described herein. If you do not agree with any provision of this Policy, please discontinue use of the platform and contact [email protected] to request account closure.
SSL-Encrypted Data Transfer
All data you transmit to 09 bet — including registration details, payment information, and login credentials — is protected in transit by industry-standard SSL encryption. Your information cannot be intercepted in plain text.
Your Data, Your Control
Registered players on 09 bet have the right to access, correct, and request deletion of their personal data at any time. Submit a data request to [email protected] and we will respond within 30 days.
No Unauthorised Third-Party Sales
09 bet does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is shared only where strictly required for platform operations, legal compliance, or fraud prevention.
Transparent Cookie Use
We use cookies to keep your session active, remember your preferences, and measure how our platform performs. No third-party advertising cookies are placed without your awareness. See the Cookies section for full details.
Secure Data Storage
Personal data held by 09 bet is stored on servers protected by access controls, firewall systems, and regular security audits. Only authorised personnel with a legitimate operational need may access player records.
Defined Retention Periods
09 bet retains personal data only for as long as it is needed to deliver our services or meet legal obligations. Once a retention period expires, data is securely deleted or anonymised in accordance with our data lifecycle policy.
Section 1
Information We Collect
09 bet collects personal data that is necessary for the provision of our betting and casino services, for legal compliance, and for the security of the platform. We collect information in three ways: directly from you when you register or interact with the platform, automatically through your use of the platform, and in limited circumstances from third-party verification providers.
Information You Provide Directly
When you create an account, verify your identity, make a deposit or withdrawal, or contact our support team, you provide us with personal information including but not limited to:
- Registration data: Full name, date of birth, email address, mobile phone number (including bKash, Nagad, or Rocket-registered number), and preferred username.
- Identity verification (KYC) documents: Bangladeshi National Identity Card (NID) number, scan or photograph of your NID, and any additional documents requested during enhanced verification (such as a utility bill or bank statement).
- Payment information: Mobile financial service account numbers (bKash, Nagad, Rocket, Upay), bank account details where bank transfer is used, and transaction reference numbers. We do not store full card numbers on our servers.
- Communication records: The content of any messages you send to our support team via email at [email protected], including any attachments or screenshots you provide.
- Responsible gaming self-declarations: Where you voluntarily disclose information about your gambling behaviour (for example, when activating self-exclusion or deposit limits), that information is recorded on your account as a player protection measure.
Information Collected Automatically
When you visit or use the 09 bet platform, certain technical and behavioural data is collected automatically through your device and browser:
- Device and browser data: IP address, device type (mobile, tablet, desktop), operating system, browser version, screen resolution, and preferred language settings.
- Usage and session data: Pages visited, games played, wagers placed (including stake amounts, odds, and outcomes), session duration, login timestamps, and navigation paths through the platform.
- Location data: Country and city-level geolocation derived from your IP address. We do not collect GPS-level location data.
- Cookie and tracking data: Data collected via session cookies, preference cookies, and analytics cookies as described in the Cookies section of this Policy.
Information From Third Parties
In limited circumstances, 09 bet may receive personal data about you from third-party service providers engaged for specific operational purposes:
- Identity verification providers: Where automated KYC checks are used to verify your NID or age, a verification provider may confirm whether your submitted documents match records held in their database. We receive only a pass/fail confirmation — not a copy of the underlying records.
- Payment processors: Payment providers such as bKash, Nagad, and Rocket confirm transaction status and may provide transaction reference numbers to reconcile deposits and withdrawals with your account.
- Fraud prevention services: Where a fraud alert is raised, a third-party fraud detection provider may share device fingerprinting signals or pattern-of-play indicators with 09 bet to assist with investigation.
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, NID number | You (registration / KYC) |
| Contact Data | Email address, mobile number | You (registration) |
| Financial Data | bKash / Nagad number, transaction refs | You + payment processors |
| Technical Data | IP address, browser, device type | Automatic (platform) |
| Usage Data | Games played, bets placed, session times | Automatic (platform) |
| Verification Data | KYC pass/fail status | Third-party verifier |
Section 2
How We Use Your Data
09 bet processes your personal data only for clearly defined and lawful purposes. We do not use your data for purposes incompatible with those stated below. The table that follows sets out each processing purpose alongside the legal basis under which it is carried out.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Identity, contact, technical data | Contract performance |
| Processing deposits and withdrawals | Financial, identity data | Contract performance |
| Identity verification (KYC / AML) | Identity, verification data | Legal obligation |
| Fraud detection and prevention | Technical, usage, financial data | Legitimate interest |
| Responsible gaming monitoring | Usage data, self-declarations | Legal obligation + legitimate interest |
| Customer support communications | Contact, communication records | Contract performance |
| Platform analytics and improvement | Technical, usage data (anonymised) | Legitimate interest |
| Promotional offers and bonuses | Usage, contact data | Consent / legitimate interest |
| Legal compliance and record-keeping | All relevant data categories | Legal obligation |
Marketing Communications
Where you have opted in to receive promotional communications from 09 bet (for example, bonus offers, seasonal promotions aligned with Eid, Pohela Boishakh, or major cricket tournaments including BPL and IPL), we may contact you via email or SMS using the contact details registered on your account. You may withdraw your consent to marketing communications at any time by updating your communication preferences in your account settings or by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of communications sent before the opt-out was processed.
Automated Decision-Making
09 bet uses automated systems to detect potentially fraudulent account activity, identify patterns indicative of bonus abuse, and flag accounts for responsible gaming intervention. Where an automated process results in a consequential decision for your account — such as a temporary suspension or withdrawal hold — you have the right to request a manual review by a member of the 09 bet operations team. Submit such requests to [email protected] with the subject line "Manual Review Request".
Section 3
Data Sharing & Disclosure
09 bet does not sell your personal data. We share personal data with external parties only where it is necessary to operate the platform, fulfil our legal obligations, or protect the integrity of the service. All third-party processors engaged by 09 bet are required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the scope of their contracted services.
Categories of Recipients
- Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank receive the minimum necessary financial and identity information to process your deposit and withdrawal transactions securely.
- Identity verification providers: KYC and AML compliance partners receive NID data to confirm player identity and age eligibility. These providers are bound by strict data processing agreements and certified data protection standards.
- Game content providers: Licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session identifiers and wager data necessary to deliver and record game outcomes. These providers do not receive your full identity or financial data.
- Fraud prevention and security services: Where a fraud or security concern arises, we may share technical data (such as IP address, device fingerprint, and suspicious transaction patterns) with our fraud prevention partners to investigate and mitigate the risk.
- Regulatory and law enforcement authorities: We are required by law to share relevant personal data with competent authorities (including gaming regulators and law enforcement agencies) where we receive a lawful order, notice, or request to do so. We will notify you of such disclosures where we are legally permitted to do so.
- Professional advisers: Our legal counsel, accountants, and auditors may access personal data on a strictly confidential and need-to-know basis in connection with the provision of their professional services to the Operator.
Cross-Border Data Transfers
The Operator is an internationally licensed entity. Some of the third-party service providers engaged by 09 bet may be located in jurisdictions outside Bangladesh. Where personal data is transferred internationally, 09 bet ensures that appropriate safeguards are in place — such as standard contractual clauses or equivalent data protection mechanisms — to maintain the same level of protection your data receives within the platform.
Section 5
Data Retention & Storage
09 bet retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, after which it is either securely deleted or anonymised so that it can no longer be linked to any individual player. Retention periods are set with reference to our contractual obligations, legal requirements, and legitimate operational needs.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | AML / legal compliance obligations |
| KYC verification documents | Duration of account + 5 years post-closure | Regulatory record-keeping requirements |
| Transaction records | 7 years from transaction date | Financial regulation and audit requirements |
| Betting and gaming history | 5 years from account closure | Dispute resolution and responsible gaming review |
| Support communications | 3 years from last interaction | Service quality and dispute resolution |
| Session and analytics data | 12 months (anonymised after 30 days) | Platform performance improvement |
| Security and fraud logs | 24 months | Fraud investigation and prevention |
Data Deletion Requests
If you close your 09 bet account and wish to request deletion of your personal data, you may submit a request to [email protected]. Please note that we are legally required to retain certain data categories — specifically KYC documents and financial transaction records — for the periods specified above regardless of account closure. Data subject to mandatory retention obligations cannot be deleted on request until the applicable retention period has elapsed. All other data will be securely deleted within 60 days of a valid deletion request being received and confirmed.
Data Security During Storage
All personal data held by 09 bet is stored on access-controlled servers protected by industry-standard security measures including encryption at rest, role-based access controls, intrusion detection systems, and regular third-party security audits. Data access is restricted to authorised personnel with a documented operational need and is logged for audit purposes.
Section 6
Your Privacy Rights
As a player on the 09 bet platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our data team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and respond in full within 30 calendar days. We may need to verify your identity before processing your request.
Right of Access
Request a copy of all personal data we hold about you, including the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared.
Right to Rectification
Ask us to correct any inaccurate or incomplete personal data held on your account. You can also update most contact details directly through your account settings.
Right to Erasure
Request deletion of your personal data where it is no longer required for the purpose it was collected, subject to mandatory legal retention obligations that override this right in specific categories.
Right to Restriction
Ask us to suspend processing of your data in certain circumstances — for example, while an accuracy dispute is being resolved or where you have objected to a particular use of your data.
Right to Data Portability
Request a copy of your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) so that you can transfer it to another service provider if you choose.
Right to Object
Object to the processing of your data where we rely on legitimate interest as our legal basis. This right is not absolute — we will balance your objection against our compelling legitimate grounds and respond accordingly.
Section 7
Data Security Measures
Protecting the personal data of our players is a core operational priority at 09 bet. We implement a layered security architecture combining technical controls, procedural safeguards, and regular independent assessments to maintain the confidentiality, integrity, and availability of all personal data we hold.
- Transport Layer Security (TLS/SSL): All data transmitted between your device and the 09 bet platform is encrypted in transit using TLS 1.2 or higher. This prevents interception of sensitive data such as login credentials and payment information during transmission.
- Encryption at Rest: Sensitive data categories — including NID numbers, payment account references, and hashed passwords — are encrypted at rest using AES-256 or equivalent encryption standards.
- Password Hashing: Player passwords are never stored in plain text. They are processed through a one-way cryptographic hash function with salt before storage, ensuring that even internal personnel cannot retrieve your actual password.
- Access Controls: Access to player data is restricted to authorised employees on a strict need-to-know basis. Role-based access control (RBAC) policies ensure that each team member can access only the data categories required for their specific function.
- Intrusion Detection and Monitoring: The platform operates continuous intrusion detection systems (IDS) and 24/7 security monitoring. Any anomalous access pattern or attempted breach triggers an immediate alert to the security operations team.
- Regular Security Audits: 09 bet undergoes periodic independent security assessments, including penetration testing and vulnerability scanning, to identify and remediate security weaknesses before they can be exploited.
- Data Breach Response: In the event of a confirmed personal data breach that poses a risk to player rights and freedoms, 09 bet will notify affected players via the registered email address on their account within 72 hours of the breach being identified, in accordance with applicable data breach notification requirements.
Your Responsibility
While 09 bet takes extensive measures to protect your data on our end, the security of your account also depends on the steps you take to protect your login credentials. Use a strong and unique password, enable two-factor authentication where available, never share your password with anyone, and log out of shared devices after each session. 09 bet support agents will never ask you for your password via any channel.
Section 8
Contact & Data Queries
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how 09 bet handles your personal data, please contact us using the details below. All data-related correspondence is handled by the 09 bet data team and will receive a substantive response within 30 calendar days.
- Email: [email protected] (subject line: "Privacy Enquiry" or "Data Rights Request")
- Response Time: Acknowledgement within 5 business days; full response within 30 calendar days
- Languages: English (primary)
- Hours: Support team available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
Updates to This Privacy Policy
09 bet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, registered players will be notified via email to their registered address at least 14 days before the updated Policy takes effect. The current version of the Privacy Policy is always available at 09-bet.im/privacy-policy. The effective date at the top of this document indicates when the current version was last updated. Continued use of the 09 bet platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.
We encourage you to review this Privacy Policy periodically to stay informed about how 09 bet protects your personal information. If any update materially reduces your rights or significantly changes how your data is used, we will provide a clear summary of the key changes alongside the notification email.
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